Transcript:
If you are made an offer of admission, final official transcripts as listed in your admission letter must be delivered or sent by mail or courier to the Graduate Admissions and Records Office. See the contact page for mailing and courier addresses. See the transcripts section below for definitions of official transcripts versus unofficial transcripts.
http://www.uvic.ca/graduatestudies/admissions/admissions/contact/index.php
Recommendation Letter:
The references may be prior or current instructors, supervisors or employers. In most cases, at least one reference will be professional. The second one can be an academic or a professional, depending on what is most appropriate to your situation.